It’s like a warm hug from your furry best friend. Movie nights, lazy naps, rainy days… they’re all better with them around. And makes a heartfelt gift for any pet lover.

Processing Time

• We’ll send you a preview within 1–2 business days after your order.

• For clothing items, previews take about 2–3 business days.

• Once you approve the artwork (if applicable), production starts within 48 hours.

• All orders ship within 3–7 business days after confirmation.

• A tracking number will be provided within 1 business day of shipment.

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Estimated Delivery Times

Shipping times vary by destination. All orders are fully tracked.

Please note these are estimates only — actual delivery may vary based on local carriers and customs.

Location	Estimated Delivery (Business Days)
United States	6–12
Canada	8–15
United Kingdom	4–6
Germany	5–8
Italy	5–8
France	4–6
Rest of EU	5–12
Japan	5–8
South Korea	5–8
Australia & New Zealand	4–10
Rest of World	6–20

Returns & Satisfaction Guarantee

As all our products are custom-made and one-of-a-kind, we do not accept returns or cancellations once production begins.

However, we want you to be happy!

• We provide artwork previews within 48 hours and offer free revisions until you’re satisfied.

• If there’s an issue with the final product, we’ll redo and replace it at no extra cost.

Please contact us within 48 hours of receiving your order if anything is wrong — we’re here to help:

📩 store@cozypet.online

Q: Do you accept no-reason returns?

A: Customized items are non-refundable unless defective. Contact us within 48h if there’s an issue.

But don’t worry — we’ll send a preview within 48h after your order, and we’ll revise it until you’re happy!

 

Q: When will I receive my order?

A:

• Preview (if needed): within 48h

• Production: ~3 business days

• Shipping: 4–8 days (domestic) / 6–20 days (international)

We ship worldwide.

 

Q: Is the illustration included? Can I just use a photo?

A: We use your photo by default. Illustrated styles (cartoon/realistic) are optional upgrades.

Q: Can I include two pets?

A: Yes! Upload one photo here, then email the second (or more) to store@cozypet.online, along with names or layout requests.

Q: Can I add my pet’s name or a message?

A: Of course! Add any name, date, or short message in the note box.

 

Q: Do you support rabbits, birds, or other pets?

A: Yes, all pets are welcome — furry, feathered, or scaled.

Q: What if the color looks different?

A: Slight color variations may occur due to lighting, screen, and handmade process. These are not quality issues.

• We are committed to collaborating with high-quality suppliers worldwide, prioritizing local suppliers to support local businesses.

  In case of stock shortages, equally high-quality non-local suppliers (such as those from China, Canada, Australia, etc.) will provide substitutions as needed.

  All arrangements depend on your specific order.

• As all custom products are personalized for you and not resaleable, we only accept exchanges for damaged/defective products, not change of mind.
• Once you've ordered a custom product, we cannot edit or make modifications to the design.
• Bright vivid colors. Durable. Feels like good quality, not like a cheap plastic transfer. Printed on demand just for you.
• Please note that we adhere to a policy of not printing anything that includes nudity or offensive content. Let's keep it fun, positive, and family-friendly.